> For the complete documentation index, see [llms.txt](https://docs.terminal.africa/tship/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.terminal.africa/tship/miscallaneous/sample-webhook-event-payloads/claim.md).

# Claim

Sample payloads for claim.success and claim.failed.

The claim events fire when an insurance claim you filed is approved or rejected.

{% hint style="warning" %}
**`claim.success` and `claim.failed` are currently dispatched without a `data` object.** The envelope arrives as `{ "event": "claim.success" }` with no payload. Until this is corrected, treat the event as a signal and fetch the claim with [Get Claim](/tship/claims/get-claim.md) using the `insurance_id` you already hold.
{% endhint %}

### What is delivered today

```javascript
{
    "event": "claim.success"
}
```

### The claim object

When the payload is populated, it carries the claim in the shape [Get Claim](/tship/claims/get-claim.md) returns. `status` is `confirmed` for `claim.success` and `failed` for `claim.failed`.

```javascript
{
    "event": "claim.success",
    "data": {
        "claim_id": "CL-40756356455",
        "insurance": "IN-70732333028",
        "reason": "lost-in-transit",
        "description": "Package was lost in transit by DHL Express Courier in the United States",
        "status": "confirmed",
        "witnesses": [
            ["Adaeze Ukaegbu", "+2348100000001"],
            ["Augustus Obi", "+2348100000002"]
        ],
        "metadata": {
            "platform": "octamile",
            "reference": "cha54a60rgsacdz2",
            "insurance_reference": "ild52fsgkfs8uu3gr736ikl2fe9s93jn"
        },
        "created_at": "2026-09-16T21:21:29.302Z",
        "updated_at": "2026-09-19T08:12:03.441Z"
    }
}
```

{% hint style="info" %}
The stored claim also holds a `signature` field containing a base64 image. It is large, and you should not rely on receiving it over a webhook.
{% endhint %}


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